BIZCHINA / Overseas Investment
Avaya sets up shop in Dalian
By Wang Xing (China Daily)
Updated: 2007-02-09 09:14
US telecom firm Avaya has set up an "intelligent communications center"
in Dalian, Northeast China's Liaoning Province, in a bid to strengthen
its presence in the country.
The facility is part of a commitment the company made to the Dalian
government in June last year to help turn Dalian into a call center hub
for China and other Northeast Asian markets, according to Francis
Scricco, senior vice-president of Avaya Global Services.
The center, located in the Dalian Software Park, will also be Avaya's
software and service headquarters for the Asia-Pacific region, Scricco
added.
Although the company is known for its IP telephony, about 70 percent of
its global sales revenue of $5.15 billion last year was from selling
call-center products, including hardware, software and services, said
another Avaya employee, who did not wish to be named.
According to a report by US consultancy Frost & Sullivan, Avaya tops
China's call center products and services market with a share of about 20
percent.
"The world is becoming flat, as more and more international corporations
are entering the Chinese market and more and more Chinese companies are
expanding to other markets," said Scricco. "How well companies utilize
advanced communication solutions can decide how successful they will be,"
he added.
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